Customer Support Center

Analytics

Content Analytics

Overview of Checklist Analytics

To view the Checklist Analytics dashboard:

Login to your Admin Portal.
Select your Application from the left panel and then click Content Analytics.
Note:

The Content Analytics section will be accessible to users only if all the following conditions are met:
- The feature flag is enabled in your Admin Portal. To learn more, see List of Apty Feature Flags.
- Segments for your Apty Content are created and in active state. To learn more, see What is a Segment and how is it helpful?
- Users are identified using either the Application ID or the Custom ID. To learn more, see Unique User Identification (Version 4.x and above).
- See Overview of the Content Analytics Dashboard for a comprehensive understanding of the global dashboard.
Click the Checklist tab in the Content Overview section of the global dashboard.
Once you navigate to the Checklist dashboard, you can use the following options to filter the data you want to display in the dashboard:

Duration- Displays the Checklist available for the selected period.
Environment- Displays the Checklist available for the selected Environment.
Segments- Displays the Checklist available for the selected Segments.

Info:

You can click the vertical ellipsis and then select Customize Dashboard to drag and drop a section to change the look and feel of the dashboard.

Dashboard Level Insights

At the dashboard level, users can obtain a comprehensive overview of metrics linked to selected Checklist content.

checklist primary

Checklist Engagement Analysis

This section illustrates the collective interaction users have had with the chosen Checklist on your application, along with the user engagement rate shift between the prior and the current selected period.

Data Type	Status
Overall Engagement	Engagement: The total count of the checklist(s) that were initiated within the selected duration. Engagement%: The change in the percentage of the checklist initiation between the previous and the selected duration.
Total Users	Users: Total count of unique users who engaged with the checklist within the selected duration. Users%: The change in the percentage of user counts who engaged with the checklist between the previous and the selected duration.
In Progress	Inprogress: The total number of checklist(s) that started where all the tasks are not yet completed during the filtered time period. Inprogress %: Percentage change of inprogress count during the filtered time period compared to the previous time period. Users: Count of users for whom checklist(s) are in progress. Users %: Percentage change of users for whom checklist(s) are in progress during the filtered time as compared to the previous time period. has context menu
Completed	Completed: Total number of checklist(s) with all tasks completed during the filtered time period. Completed %: Percentage change of completed count during the filtered time period compared to the previous time period. Users: Count of users for whom checklist(s) are completed. Users %: Percentage change of users for whom checklist(s) are completed during the filtered time compared to the previous time period.

Checklist Engagement

This section consists of the top three Most Engaged, Least Engaged and Unengaged Checklists for the selected duration.

Checklist Engagement

Data Type	Status
Most Engaged Checklist	The top three Checklists with the highest engagement count, in descending order.
Least Engaged Checklist	The last three Checklists with the lowest engagement count, in ascending order.
Unengaged Checklist	Three Checklists with no engagement.

You can hover your cursor over the i icons to view the description for each type.

Note:

You can click the View All button to view all the Checklists and their statuses.

Content Overview

This section presents the frequency of engagement with the Checklists deduced from their mean engagement rate for the selected duration. Assume that your application has five distinct Checklists and that the count of engagements with each Checklist for a certain month is as follows:

Checklists	No. of times the Checklists were engaged within a month	Mean (sum of engagements for the given duration/total no. of engaged Checklists)
Checklist 1	100	(100+150+60+50)/4=360/4=90
Checklist 2	150
Checklist 3	60
Checklist 4	50

Consequently, the Checklists that have the Engagement count higher than the Mean are considered to be the Most Frequently Engaged, while the Checklists with the Engagement count lower than or equal to the Mean are considered to be the Least Frequently Engaged. Thus, the engagement order for the Checklists is as follows, starting from the Most Frequently Engaged to the Least Frequently Engaged:

Checklist 2 > Checklist 1 > 90 > Checklist 3 > Checklist 4.

You can hover your cursor over the i icons to view the description for each type.

Segment Level Insights

This section displays the metrics of all your Checklist engagements for the selected segment within the specified duration.

segment level insights - checklist

You can choose between Role and Department groups, then view the segments along with their engagement data displayed in popup balloons upon hovering over the bars.

Checklist Analysis

This section lists the top 5 Checklists in the increasing and decreasing order of user engagement rate for the selected duration. Each filter also displays the number of users engaged with each Checklist.

Content Level Dashboard

For a more detailed analysis of individual Checklists, users can access specific insights directly through the Content Level dashboard.

a. Click the View All button on the Checklist Engagement section in the primary dashboard.

view all gif - checklist

The following data is shown in a maximized table for all the existing Checklists created within your application:

Data type	Display Status
Checklist name	Title of the checklist provided by the content creator.
Engagement	The total count of the checklist(s) that were initiated within the selected duration.
No. of Users	The total count of unique users who engaged with the checklist within the selected duration.
Completed	The total number of checklist(s) with all tasks completed during the filtered time period.
Average Completion Rate	The daily average of the users who engaged with checklist(s) during the filtered time period.
Status	The latest publishing status of the checklist.

b. Select an Checklist from the table to examine its usage in detail.

Checklist list

Checklist Engagement Analysis

This section shows the overall engagement that users have had with the selected Checklist on your application, as well as the user engagement rate that has changed between the previous and the selected duration.

The table below provides the definitions for each Checklist status:

Data type	Display Status
Engagement	The total count of the checklist(s) that were initiated within the selected duration.
Total Users	The total count of unique users who engaged with the checklist within the selected duration.
Completed	The total number of checklist(s) with all tasks completed during the filtered time period.
Inprogress	The total number of checklist(s) that are not yet completed during the filtered time period.

You can hover your cursor over the i icons to view the description for each status.

Average Engagement Metrics

This section illustrates the average engagement count of the Checklist on a daily basis during the chosen period. Let's consider the following scenario, where a Checklist is engaged "n" times each day for a week:

Duration	No. of times the Checklist was engaged	Daily Average Engagement count
Day 1	100	(100+200+300+90+80+50+40)/7 = 122
Day 2	200
Day 3	300
Day 4	90
Day 5	80
Day 6	50
Day 7	40

Similarly, you can observe the daily average count of users who engaged with the Checklist, along with the daily average percentage of the Checklist that displayed information on hover for the selected duration.

Data type	Display Status
Frequency of Data	The daily average of the checklist(s) engagements count during the filtered time period
Avg. Users Engaged	The daily average of the users who engaged with checklist(s) during the filtered time period
Avg. Completion Rate	The daily average of the users who engaged with checklist(s) during the filtered time period

Tasks Insights

Gain task insights with checklist analytics, viewing engagement data for each task individually. Track completion rates, and user interactions to improve productivity and performance.

Segment Level Insights

This section displays the engagement metrics of the Checklist for the selected segment within the selected duration.

Segment level insights - secondary checklist

For instance, in the HR Department, there are 3 users actively using the checklist with an engagement of 6. Out of these, none have completed the checklist yet, while all 3 are still in progress.

You can choose between Role and Department segment groups, and view the segments along with their engagements displayed in popup balloons.