Copying Knowledge Center Content to Another Application

When managing multiple unified applications, such as those representing different countries with similar designs and functions, there's no need to start content creation from the beginning each time. By copying Knowledge Center content from the source application to the target application(s), you can efficiently reuse valuable resources across your applications.

To copy Knowledge Center content

1.  Log in to the Admin Portal. 

2.  On the left-side panel select the application from which the content should be created. The application settings menu opens.
select application png

3.  In the Application menu navigate to Manage > Knowledge Center The list of different types of Knowledge Center opens. 
manage kc-1

4.  Select ALL or specific items from the list. The number of items will be dynamically updated at the bottom of the page as shown on the screen below.

select kc checkbox

5.  At the right bottom of the page click Copy. The Copy Content screen opens.
prompt copy kc

6.  In the Copy content screen select 1 or multiple target applications to which the content should be copied.

7.  Click Continue. If the copying process is completed successfully, the success message is going to be displayed.
confirm copy kc

8.  Navigate to the target application to confirm the presence of the copied content. By default, the copied content is in an Unpublished status, ensuring that it is not visible to the end user until further action is taken.