Manage Knowledge Center Content
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      1. Customer Support Center
      2. Manage and Organize Apty Content
      3. Manage Knowledge Center Content

      Add Videos, Links, Images, and Texts to your Knowledge Center

      Knowledge Center is the repository where links to the documents, videos, and images are stored. These items can be accessed using the Admin Portal, Apty Studio, or Apty Client.

      To add new Knowledge Content:

      1.  Log in to the Admin Portal.

      2.  Select your Application from the left panel.

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      3.  On the Application menu, click the Manage dropdown and select Knowledge Center.

      manage kc-1

      4.  In the Knowledge Center page, click the Add New button to add new content like videos, links, images, or text to your Knowledge Center.

      add new kc

      5.  On the Add Knowledge Content pop-up, provide the following details for the type and source of the content you are adding to your Knowledge Center:

      NAME Name of the content. Ensure to provide appropriate names that helps you in identifying the content type.
      DESCRIPTION Description of the content in brief.
      CONTENT TYPE
      • Video: A link to a video hosted in a third party application like Youtube.
      • URL: A link to an external resource (document, knowledge base article, another web page, etc.)
      • Image: A link to an image hosted in a third party application.
      • Text: Contextual information which may function as an instant online help or Q&A. In this case, you may use the name field as a question to be asked, and the Text field as a response. The response will be displayed as a pop-up and can include text, images, and URLs as needed.

      Note:

      Apty does not host source files, but just their reference from a third-party application.
      URL LINK URL of the host page from which you are obtaining the content.
      SEARCH TERMS Maximum two search terms to enhance your ability to find the content in the Apty Client.
      ORDERING RANK To organize your content within the Apty Client, utilize the ORDERING RANK feature. You can assign every Knowledge Center content a rank and the Apty Client displays the content according to the specified ranks in the ascending order. If 2 items have the same ranking, they are ordered alphabetically.

      6.  Click Add to complete adding your Knowledge Center content.

      Note:

      Be sure to publish the Knowledge Center content to make it accessible to your users. For more information, see Publishing Apty Content(version 4.x or above).