Player and Search statistics provide the user engagement details of Apty Player (Widget) which helps in measuring actions executed, search count and widget activations.
PATH: Admin Console > select application on the left sidebar > Apty Usage > Player & Search
TABLE OF CONTENTS
The following article provides details on each section of the Player and Search Analytics page.
Filtering Statistical Data
For more details on filtering statistical data, refer to this article.
Each trend card provides quantitative measurements for User Engagement with the trend of increment, decrement, or staying on the same level for the time interval selected in the Date Range filter at the top right corner of the screen:
|Results||Displays the count of actions executed in the Player, and the tooltip provided shows the comparison of increment/decrement percentage of the actions in player based on selected time range|
|Searches||Displays the searches count in the Player, and the tooltip provided shows the comparison of increment/decrement percentage of the searches in player based on selected time range|
|Widget Activations||Displays the number of times the player opened and the tooltip provided shows the comparison of increment/decrement percentage of Player opened based on a selected time range.|
By clicking on the See All option provided the widget activations of each country can be viewed separately. Below the widget activations, a graphical representation of the same for the separate country will be displayed
Player Usage Graph
The Player & Search usage graph will appear once the User engages on any instructional items or uses the Search bar to search knowledge content from the Player/the Widget. The display of the Player Usage graph can be configured according to the following settings:
1. By choosing the type of data to be displayed:
- Actioned Items: tracks the number of instructional items used over a course of time.
- Searches: tracks the number of searches in the search bar of the Apty Assist Client over a course of time.
2. Configure the time format of the horizontal X-axis by selecting whether the graph line should show details for Days or Weeks.
3. Graph Legend. If more than one User Segments have been included in filtering options at the top right corner of the screen, the graph displays several lines each having a dedicated color specified at the bottom of the graph in the legend area. To hide a line from the graph, click its name on the Legend. If the line name in the Legend area is dimmed out, it is hidden from the graph
Player Overview is the list of top searched items and keywords for this application. The list includes:
- The number of searches of the search item or a keyword.
- Success Rate based on the ratio of searched vas actioned items.
- Last Searched date helps to estimate the relevance of searches based on the timing parameter.