Assist Studio, Assist Client and Admin Console

This article answers commonly asked questions about:

Assist Studio

Can the position of Assist Studio be adjusted to anywhere on the screen?

Assist Studio can be adjusted either to the left or to the right of the screen.

Snap the Assist Studio and browser window into organized tiles by clicking the Adjust  button at the top right corner of the Assist Studio.

What are the major functionalities of the Assist Studio ?

Assist Studio is implemented as a native application and is one of the crucial components of the Apty suit. It is the primary tool for connecting with a browser and creating instructional content (such as Workflows, Validations, Tooltips, Launchers, and Announcements), and laying it over the surface of the hosting application with an ability to preview the results in a live mode.

For more details refer to: What is Assist Studio and how does it help?

Is it possible to start the Workflow from any point of the application?

Yes, it is possible by marking it as an Entry point and identifying the page using Anchor Points.

For more details refer to: Entry Point and Page Anchors

Can we check the status of the Workflow in the Assist Studio ?

Yes. To check the status of the Workflow, log in to the Assist Studio and select the application you are attempting to work with. From the opened menu select Workflows. The list of all Workflows created for this application opens. To the left of each Workflow the dot signifying the publishing status of a Workflow is displayed:

  • DraftThis state specifies that the content is in the development state and is not ready for testing or being available for end users.
  • ReadyThis state defines that the instructional content is ready for testing in the development or test environment. In this state the content can be seen in the Apty Assist Studio only in the development environment but is not available in the production environment.
  • PublishThis state specifies that the content has been tested and is ready to be available for the hosting application end users. The content in this state will be visible in the Apty Assist Studio to the production environment.

Can we customize the Balloon size?

The ballon size is automatically adjusted to the size of the content added to it. The content of the ballon can include simple text, pictures or links. 

For more details refer to: How to create a Tooltip with an image?

Assist Client

What are the major functionalities of the Assist Client?

The key functions of the Assist Client are: providing access to the content built with Assist Studio, listening to the events and collecting data for Analytics. Assist Client is the key element of the Apty Assist Suite, which makes the navigational and instructional materials created with the Assist Studio tool visible to the end users of your hosting application. 

For more details refer to: Assist Client Overview

Can the position  of Assist Client be adjusted to anywhere on the screen?

Yes, the position of Assist Client laid over the surface of the hosting application can be configured at the Admin Console:

Select among the following options of displaying Apty Assist Client within the browser window of the hosting application. The users can choose from the following options:

  • Right Top
  • Right Middle
  • Right Bottom
  • Bottom Right
  • Bottom Middle
  • Bottom Left
  • Left Top
  • Left Middle
  • Left Bottom

For more details refer to: Customization of User Interface

Can the Apty Assist Client be hidden from the surface of the hosting application?

No, we can't hide Assist Client once it is installed, but it can be deactivated by disabling the extension. 

Admin Console

Can we create Users in the Admin Console?

Yes. User Management allows system administrators to maintain users by adding / removing them. Users can also be added as a System Administrator and every user added here can also log into the Apty Assist Studio.

For more details refer to: Managing Users in Apty Assist

Does the tool support multiple languages?

Apty Assist supports multi-language instructional content. Once the conetnt is created, its content can be translated into multiple languages and published for end users. Apty Assist automatically determines what language has been selected for working with the hosting application and when applicable, offers the respective translated version in the Assist Client.

For more details refer to the related article:

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