The Assist Usage Dashboard gives users quick access to the latest updates on the number of used Workflows, Validations, Launchers, Tooltips, Announcements, Knowledge Center Content, and Content Search and the ratio of completed/accepted/actioned items vs dropped or not accepted ones. Apty provides a general snapshot in the form of interactive dashboards, based on the information collected from the real-time user engagement data.
These pieces of information come together like a puzzle and help identify what kind of educational materials work better for current hosting application, as well as areas where end-users tend to make more mistakes, which procedures are repeatedly not completed due to their potential complexity, and what extra materials help end-users coping with unfamiliar tasks.
TABLE OF CONTENTS
- To Access Apty Usage Data
- Apty Usage Dashboard
- Filtering Dashboard Data
To Access Apty Usage Data
|PATH: Log in to the Admin Console > Select application on the left sidebar > Apty Usage|
Inside Apty Usage section. Data per each system entity (Workflows, Validations, Tooltips, etc.) is collected separately and measured with respect to the specifics of their usage (for example, for Tooltips: how many were displayed and read, for Workflows: how many were initiated and completed, etc.) and compared with numbers collected for the previous time interval defined in filter options.
Apty Usage Dashboard
The Dashboards give insights into usage analytics on the Workflows, Validations, Tooltips, Launchers, Announcements, knowledge Center Content, and Content Search items, which in turn help measure the overall application engagement along with areas where help was accessed.
|PATH: Admin Console > Select application on the left sidebar > Apty Usage > Dashboard|
For more details on a specific system entity refer to a related article:
Filtering Dashboard Data
The analytical data collected per each category of instructional materials can be filtered according to the following criteria:
- Specified Date Range.
Filter by Environment
Facility is provided to filter statistical data based on different environments, where user can add application at each environment and accordingly the analytics get filtered.
Filter by Segments
Segmentation is a way of providing unique experience to different user groups based on various predefined factors. From the perspective of Analytics, Apty allows to filter the reports based on the data received from various user groups and spot patterns of their interaction with the hosting application.
Select the user Segments for which the analytical data should be displayed and click the Update) button to apply the changes to the analytical data related to this page.
NOTE: This filter is not applicable to Permalinks.
For more details refer to:
Filter by Date Range
Data can be quickly filtered by choosing one of the time interval options at the bottom of the calendar pop-up:
- Last Week
- Last 2 Weeks
- Last Month
- Last 30 Days
- Last Year
- Custom range
Select the predefined or custom date range and click the Apply button to apply the selected time range and then the Update
button to apply the changes to the analytical data related to this page.