After successful Identification of few use cases as a outcome of discovery session(s), CSM will work closely with you to build those use cases by following best practices as per your application.
You may go through multiple review cycles with CSM to make sure Apty is configured to your specification.
At this stage, CSM would be working with customer towards following two aspects.
1. Is it clear to how the solution resonates to the business objective?
2. Are CSM and Customer on the same with with respect to projects that needs to be addressed in your application?
3. CSM, will make sure solution is being built is up to best practices as per your application?