What is Content Aggregation?
Content Aggregation helps you to group your knowledge base content and sync them with the Apty Client so that users can access them from the Apty Client.
To access content aggregation,
1. Login to Admin Portal.
2. Select your Application from the left panel.
3. Click the settings icon to manage your application settings.
4. Click Content Aggregation.
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Note: If there's no source available, you need to add a new source in order to have the content aggregated. |
Adding New Content Aggregation Source
To add a new content aggregation source:
1. Click the Add Source button to create a new source with new parameters.
2. Enter the details under the General tab.
| Source Name |
Source name is a unique title that defines grouped content. |
| Repository |
Repository is the type of knowledge base. Currently, Apty supports Confluence, Zendesk, and Hubspot as Repositories. |
| Language | The language in which the knowledge base content will be displayed. |
| API URL |
This is the link from which the user would require to pull the documents to display in Apty Widget or player. |
| Requires Authentication | The checkbox when checked, requests for the user's id and password to access the knowledge base content. |
| User Name | Enter Username |
| Password/API TOKEN | Enter Password or API token. |
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Note: Enable the Requires Authentication checkbox to protect the data that will be pulled from the private repository. Enter the username and API token key details to pull the data from the repository. |
3. Click Next
4. Enter the following details under the Crawl Settings tab.
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Crawl entire repository URL - Select this option to view all the documents in the repository in Apty widget.
- Sync Frequency - The time period after which the data can undergo syncing. Apty provides you two options to sync the data manually and automatically.
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- Sync Manually - Once the manual option is selected, and when the data gets updated, clients or partners can sync the data whenever required by selecting the Sync Now option.
- Auto Sync - Users can select the time period after which the data needs to be synced, this can be done by selecting Every option and from the drop-down (every 3 days, 5 days, 1 week, 2 week or 1 month) select the time for next sync to happen.
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5. Click Add & Sync.
The newly created content aggregation source gets added to the list.
Editing Content Aggregation
To edit content aggregation:
1. From the content aggregation list, select the one that needs to be edited.
2. In the respective row, click the ellipsis icon to access the context menu.
3. Click Edit.
Deleting Content Aggregation
1. From the content aggregation list, select the one that needs to be deleted.
2. In the respective row, click the ellipsis icon to access the context menu.
3. Click Delete.