FAQs

General

• Is Apty Assist 508 Screen Reader compatible?
• Does the tool support offline/online authoring?
• Support SLA
• How can agents leverage knowledge to help customers?
• How do I publish my content in other languages?
• Welcome to your Help Center!

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Deployment

• Does the tool support Microsoft 10, Office 2016, and SQL 2016?
• Does the tool support Google Chrome 56, Microsoft Edge?
• Is it possible to have authoring, content hosting and learner access via a SaaS solution?
• Can the Admin Console be installed as a standalone instance?
• Is it possible for the tool to co-exist in an environment which has live applications?
• Can all components of Apty Assist be installed on one server?

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Hardware/Software

• Does Apty support 64 bit OS?
• Is it possible to install the tool on a machine with 1GB ram, 5 GB free space and dual core 2GHz processor?

Admin Portal

• Does the tool provide a collaborative authoring environment where content can be stored and accessed centrally?

Workflow

• Can Workflows work based on Application authorization? If users are not authorized to see some sections of the tool, will the flow still continue to move forward with what is applicable for that application?